How do I verify my account?

Once you've activated your page, you'll be asked to add your bank details. You will still be able to receive donations without doing this immediately, but you must verify your identity before we make any payments to you. 

How to submit your payment details

To submit your payment details, log into your JustGiving account and visit your Crowdfunding page. Click on the 'Dashboard' tab shown in the top left corner, then click on 'Add your bank details'

Please ensure the bank details you add are a UK current account, as we're unable to transfer to savings accounts or building society accounts.

We run an electronic ID check on each page owner before any of the funds are transferred. This is to verify that they’re exactly who they say they are. 

You should supply your own full name (eg. Nicola, not Nicki), your address and your date of birth - even if you are managing a page on behalf of another person or organisation. You can still submit bank details belonging to them, but we need to run our ID check on you as the page owner.

Document check

If we're not able to verify your details initially, or you have chosen to submit bank details belonging to another individual/organisation, we will ask you to upload some ID.

You can either upload a scan/photo of a valid passport or driving license. You should make sure that your chosen ID is:

  • in-date (not expired)
  • clear and fully visible. There should be no objects obscuring the photo or the text, and if you are uploading a passport, the long number along the bottom of the photo page must be completely visible.
  • no larger than 3MB
  • in colour (not black and white)

Address check

If we're not able to verify the ID you've uploaded, we'll need to send you a letter in the post.

You should make sure you submit an address you have access to (where post can be received easily). Keep an eye out for the letter arriving in 3-5 working days after requesting it. Once it's received, you should visit to submit the code as per the instructions on the letter.

For more information about receiving your funds, head here.

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