We’re here to make your experience as smooth as possible.
Fastest way to get support
For the quickest help, tap the purple help button in the bottom right corner of your screen:
Using this button connects you directly to our virtual support agent and allows us to help you more quickly.
From here you can:
- Send us a message (we'll reply by email)
- Chat via messenger, and get updates on your request
Once you’ve contacted us, we aim to respond within 1 working day.
At peak times, responses may take a bit longer, thanks for your patience.
Please don't reply to automated emails or receipts, as these aren't monitored.
Other Ways to Contact Us
There are other ways to get in touch, but these may take a little longer, especially during busy periods.
While You Wait
To help you resolve your issue faster, we may show you related help articles while your request is open.
You’ll see the question:
“While you wait, do any of these articles answer your question?”
- If you select “Yes, close my request”, we'll mark your request as resolved and no further replies will be sent
- If you select "No, I need help", your request will stay open and one of our team will be in touch
We are not only here for the causes you care about, we are also here for you!
One of our missions is to ensure that when customers reach out to our Support team, we can tailor our support to meet their needs. We have highlighted a few of the ways we can provide additional support, where necessary:
1. Adjusting font (size/style)
2. Step-by-step images
3. Help content in video format
4. Phone support (for accessibility needs)
We also have a support hub, with a wide range of resources to assist, which can be found here: https://www.justgiving.com/hub/here-for-you