We're a digital company, so you should be able to find the answer to most of your queries in one of our online help areas. However, if you still need assistance, you can reach us via messenger.
Just look for the purple "Help" button at the bottom right corner of your screen:
If we aren't available to chat, you can leave us a message by filling out our help form: CONTACT US
Someone from our Customer Support team will be back in touch within 24 hours. We're available Monday-Friday and happy to help!
Please do not reply to automated email receipts/notifications, as we will not receive your email.
We are not only here for the causes you care about, we are also here for you!
One of our missions is to ensure that when customers reach out to our Support team, we can tailor our support to meet their needs. We have highlighted a few of the ways we can provide additional support, where necessary:
1. Adjusting font (size/style)
2. Step-by-step images
3. Help content in video format
4. Phone support (for accessibility needs)
We also have a support hub, with a wide range of resources to assist, which can be found here: https://www.justgiving.com/hub/here-for-you