We're a digital company, so you should be able to find the answer to most of your queries in our online help area. However, if you still need assistance, you can reach us via messenger.

Just look for the purple button at the bottom right corner of your screen:

If we aren't available to chat, you can leave us a message by submitting a request through our webform: CONTACT US

Someone from our Support team will aim be back in touch within 1 working day. We're available Monday-Friday and happy to help!

Please do not reply to automated email receipts/notifications, as these are not monitored mailboxes.

We are not only here for the causes you care about, we are also here for you! 

One of our missions is to ensure that when customers reach out to our Support team, we can tailor our support to meet their needs. We have highlighted a few of the ways we can provide additional support, where necessary: 

1. Adjusting font (size/style) 

2. Step-by-step images

3. Help content in video format

4. Phone support (for accessibility needs)

We also have a support hub, with a wide range of resources to assist, which can be found here: https://www.justgiving.com/hub/here-for-you