How to contact us

We're a digital company, so unfortunately we do not have a phoneline, however, you should be able to find the answer to most of your queries in one of our online help areas. Head to the option that best describes what you need help with:

I'm raising money for a registered charity

I'm running a Crowdfunding project

I have a query about a recent donation

I work for a charity

I work for a company

If you still need assistance, you can reach us via live chat. To start chatting, just click on this icon in the bottom right of this page:


If we aren't available to chat, you can still use the purple button to leave us a message by filling out this help form and someone from our Customer Support team will be back in touch. We aim to respond to emails within 24 hours Monday - Friday.




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