We’re here to make your experience as smooth as possible. Here’s what happens when you reach out for help:

How To Reach Support

You can submit a request through our webform: CONTACT US

Or you can leave us a message. Just look for the purple button at the bottom right corner of your screen:

• Email – Our team will reply directly to your inbox.
• Messenger – You can also receive updates and chat with us through our messenger button.

Response Times

• We aim to respond within 1 working day.
• During busy periods or seasonal peaks, replies may take longer due to higher volumes. Thank you for your patience!

Please do not reply to automated email receipts/notifications, as these are not monitored mailboxes.

While You Wait

To help you resolve your issue faster, we may show you related help articles.

When viewing these articles, you’ll see this question:

“While you wait, do any of these articles answer your question?”

• If you tick “Yes, close my request”, your request will be marked as resolved, and no further responses will be provided.
• If you tick "No, I need help", your request will remain open, and someone will be in touch to assist further.

We are not only here for the causes you care about, we are also here for you! 

One of our missions is to ensure that when customers reach out to our Support team, we can tailor our support to meet their needs. We have highlighted a few of the ways we can provide additional support, where necessary: 

1. Adjusting font (size/style) 

2. Step-by-step images

3. Help content in video format

4. Phone support (for accessibility needs)

We also have a support hub, with a wide range of resources to assist, which can be found here: https://www.justgiving.com/hub/here-for-you