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Are you a charity?

Visit our charity help area here
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JustGiving help

for fundraisers, crowdfunders and donors

What do you need help with?

Fundraising

Everything you need to know about setting up, editing and sharing your page.

  • Raise money for a registered charity
  • Crowdfund to help a local cause or individual
  • How do I add money that I’ve raised offline?
  • Fundraising for a charity checklist – are you using all of the features?
Donating

All the info about making a donation and what happens afterwards.

  • A guide to Gift Aid
  • How are donations transferred to the charity?
  • I’m having trouble making a donation, what should I do?
  • Where can I find my donation receipt?
Your account

Having issues logging in or problems with your personal settings?

  • I’m having trouble logging into my account
  • How do I update my email address?
  • How do I delete my account?
  • How can I update my card details?

Top help articles

Promoted articles

  • Monthly donations to a Fundraising page
  • Unable to complete your profile?
  • Setting up a Charity Fundraising page
  • A guide to Team Pages
  • How does the charity get the money I've raised?
  • Charity Fundraising checklist
  • Raffles on Crowdfunding pages
  • A guide to Gift Aid (UK only)
  • How to contact us
Fundraising Toolkit
From posters and bunting to Facebook cover images and tip sheets, our toolkit is full of creative and fun ideas to help you with your fundraising.

Ask the community

Recent community questions

Trending questions

  • Credit Card Expiry Dates not being accepted
  • Hi, my story keeps disappearing! When i log in to edit the page, the story is there, but when I save it, it has disappeared and doesn't display on my page for others to see. Pls help?
  • How to link memory page with event page
  • Story not showing up - please help
More trending questions
Still need help?
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