There's nothing you need to do. In the UK, we send the donations you've raised online to your chosen charity on a weekly basis (or monthly if the charity has raised less than £50 in a week).
If applicable, we also reclaim the Gift Aid on all eligible donations each week and send this extra income to the charity once we receive it from the HMRC.
In the US and Canada, donations are sent weekly, monthly or quarterly, depending on where the organization is based, which payment processing method they use and how they have chosen to be paid.
Your fundraising page will always reflect the amount you have raised, the total does not diminish as we send the funds over. Therefore you are always able to keep track of the amazing fundraising you have done for your chosen charity.
Just to let you know, JustGiving also provide your charity with real-time financial reports that tell them exactly how much each fundraiser has raised. So they will be aware of your fundraising.
If your charity has any questions about the funds you have raised, please ask them to visit our charity support area to get in touch with our amazing charity support team - they'll be happy to help!
I have finished fundraising on my page
If you're all done with fundraising on your page, you can either set the page to 'cancelled' or 'completed'. Cancelled means the page will no longer be viewable on the site, whilst completed means the page stays online but cannot take further donations.
Here's a guide on how to cancel your page: How do I cancel my Fundraising Page?
Here are the steps to set your page to completed:
- Log in to JustGiving and go to your page
- Click 'Edit your page' in the top-left of your page
- Click on ‘Settings'
- Under 'Extend your page' enter the date for the following day, then your page will be completed that next day
- Click 'Save date'
Here's a helpful guide for changing your page's expiry date: How do I extend my fundraising page?