If your charity is based in the UK, there is nothing you need to do to send funds over, we automatically transfer donations to the chosen charity on a weekly basis (or, if the total donated to that particular charity on JustGiving is £50 or less, we wait until the end of the month).
If applicable, we also reclaim the Gift Aid on all eligible donations each week and send this extra income to the charity once we receive it from the HMRC.
If you donated money to a charity outside the UK, donations are sent bi-weekly, monthly or quarterly depending on where they are based and how they have chosen to be paid.
How do I know if my donation has been successful?
If you're donating to a friend, successful donations will instantly appear on the Fundraising Page. We'll also send an email receipt to the email address provided.
If you have donated directly to a charity page, your donation may not always show on their homepage, but rest assured that funds have definitely been sent to them and they can view this if they have access to reports.
If you're still not sure whether your donation has been processed, please get in touch with us we can check for you.