There are lots of important (although a little dull) financial regulations when it comes to donations made to Crowdfunding pages so we need the fundraisers to add their bank details within a certain time frame.
If the fundraiser hasn't given us those details within this time frame, we freeze the page. This means that donations can't be made while we sort this out with them.
You'll be able to donate again once this is all straightened out with the fundraiser and we have those important bank details! After all, we can't get this money to where it needs to go without them!
If they need help with this then they can get in contact with our Crowdfunding specialists at firstname.lastname@example.org