There are a number of reasons why donations to a Crowdfunding page would be refunded.

In the majority of cases, the Page Owner has requested that we close the page and refund all donors as they no longer require the funds they have raised.

However, due to financial and legal regulations surrounding donations to Crowdfunding pages, we are sometimes required to refund donations from Crowdfunding pages. This can include refunds being made if the Page Owner has not added the bank details required for the page within a certain time frame.

Donations that are refunded will be received back into the account used within 5 - 10 working days from the date of refund.

If you'd like more information about this donation or the page that you previously donated to then feel free to get in touch with our Crowdfunding Support Team for more information by emailing crowdfunding@justgiving.com or contacting us over Live Chat via the purple 'Help' button in the bottom right of your screen.