Donations are automatically sent to charities on a weekly basis, so unfortunately, we're unable to refund donations without the charity's authorisation.

Please get in touch with the charity you've donated to, and explain that you'd like a refund.  If they're happy for us to refund the donation, they should contact our support team here. Once we've received their confirmation and processed your refund, you'll receive the funds back into the account used within 5 - 10 working days. 

Please be aware that we can only refund donations made via Debit/Credit card, PayPal, or Google/Apple pay*. We also cannot refund donations made over 6 months ago, these will need to be refunded by the charity directly.

What if I donated to a Crowdfunder?

If you've donated to a Crowdfunding Page, it may not be possible to receive a refund. This is because we transfer the money raised to the page owner directly, which is a different process to registered charities on the platform.

If you've got any questions about how the money you've donated will be used or need more information regarding a specific Crowdfunding campaign, you can contact the page owner directly, using the link on the bottom of their page. 

For refund requests relating to a tip added to your donation, please refer to our help article here, for further guidance.

*We're currently unable to refund donations made through "Instant Bank Pay". We are working to get a secure process in place, which may allow us to do so in the future.