Donations are sent to charities on a weekly basis, so we're unable to refund donations without the charity's approval.

Please get in touch with the charity you've donated to, and explain that you'd like a refund.  If they're happy for us to refund the donation, they can contact our Charity support team here. This is because donations are sent to charities on a weekly basis, so we're unable to refund donations without the charity's approval. 

Please note, refunds are only available for donations made within 6 months, via Debit/Credit card, PayPal, or Google/Apple Pay*. Donations over 6 months old must be refunded by the charity directly. Once processed, refunds can take 5-10 working days to appear in your account.

What if I donated to a Crowdfunder?

If you've donated to a Crowdfunding Page, it may not be possible to receive a refund. This is because we transfer the money raised to the page owner directly, which is a different process to registered charities on the platform.

If you've got any questions about how the money you've donated will be used or need more information regarding a specific Crowdfunding campaign, you can contact the page owner directly, using the link on the bottom of their page. 

For refund requests relating to a tip added to your donation, please refer to our help article: How to request a tip refund

*We're currently unable to refund donations made through "Instant Bank Pay" and cryptocurrency. We are working to get a secure process in place, which may allow us to do so in the future.