I saw an error message while donating, what can I do?

If you ran into an error while trying to donate, the steps below usually resolve the issue.

Clear your browser’s cookies and cache

Sometimes your browser stores old data that can cause errors during checkout. Clearing this data removes any issues that may be stuck in your browser.

Before you start, make sure JustGiving is completely closed.

• Open your browser settings
• Clear cookies, cached data, and browsing history
• Choose to clear data for all time, not just the last hour or day
• Reopen your browser and try donating again

Tip: Most browsers let you open the clear‑data screen by pressing Ctrl + Shift + Delete (Windows) or Command + Shift + Delete (Mac).

Check that third‑party cookies are enabled

If you see a blank screen or the donation doesn’t complete at the final step, your browser may be blocking third‑party cookies.

Third‑party cookies allow your bank to step in and securely authorise the payment.

• Open your browser’s privacy or security settings
• Make sure third‑party cookies are allowed
• Refresh the page and try again

Complete any bank security checks

If you’re asked to confirm details or enter a password, this is your bank’s security check.

If you’re unsure of your password or can’t complete this step, follow the on‑screen instructions or contact your bank directly for help.

Check security settings on your device

If you’re donating from a work or shared computer, security software or network restrictions may prevent the donation from being processed.

If possible, try donating from:

• A personal device
• A different browser
• A different network (for example, home Wi‑Fi)

Still having trouble?

If the problem continues, please contact us and include:

• The email address you used
• The browser and device you’re using
• The web address (URL) of the page you were donating to
• Screenshots of any error messages (if you have them)