If you didn’t mean to leave a tip on top of your donation on JustGiving and would like to request a refund, you can do so quickly and easily through your donation receipt by following the steps below:
- After donating, you’ll receive a confirmation email from JustGiving. Open this email to access your donation receipt.
- At the bottom of your receipt, you’ll see a link that says:
“To change the tip you left to JustGiving, click here.”
Click this link to begin the refund process.
3. You’ll be taken to a page showing your donation summary. Tap the “Request a tip refund” button.
4. Once submitted, your tip will be refunded to your original payment method within 5-10 working days.
Didn’t get a confirmation email/receipt or can't see the link in your receipt?
Reach out to our Customer Support team here, and they’ll be able to assist you further.
Please note that for crypto donations, you will need to contact our Support team.