If you can sign in but cannot see your usual profile, fundraising pages or account history, you may have used a different email address or a different sign-in method from the one connected to your existing JustGiving account.

Try these steps

1. Sign out of the account you can currently see.
2. Return to the JustGiving sign-in page.
3. Sign in using the email address connected to your existing JustGiving account.
4. If you choose Google, Apple or Facebook, make sure the social account uses the same email address as your JustGiving account.
5. If your browser automatically selects the wrong Google, Apple or Facebook account, sign out of that provider or use a private/incognito browser window and choose the correct account.

Still seeing the wrong account?

Contact our Customer Support team and tell us the email address you expected to use, the sign-in option you selected and what is missing from the account you can see. Please do not send us your password.