If your event is cancelled, your Fundraising page will still remain active, so you're able to continue receiving donations until its expiry date. However, if you would like to close your page early here's a guide that will help: How do I close my Fundraising page

You should also update your donors and ask if any of them would like a refund.If you need help locating your list of donors, please see this article - How can I see who's donated to my page

We're sure most of your supports would be happy for the funds to still go to charity, but if any would like a refund, please get in touch with the charity directly. This is because donations are sent to charities on a weekly basis, so we'll need the charity's approval before processing refunds. 

Once they have approved, they can contact our charity support team, with the details of the donations that need to be refunded, or your page URL, for us to assist further.

Donations are automatically sent to your chosen charity on a weekly basis so we'll need the charity's permission before we can action any refunds.

Most of your supporters will be happy for the funds to still go to the charity, but if any would like a refund, please contact the charity directly and ask them to contact our Charity Support team, with the details of the donations that need to be refunded, once received we will process the refunds.