As long as bank details have been verified, you can withdraw the funds 14 days after your page receives it's first donation. Click here for more information on verifying bank details.
How to make a withdrawal
To withdraw the funds, log into your JustGiving account and visit your Crowdfunding page. Click on "Back to Dashboard" tab on the left side of your page (or "Back" if you're on a mobile device), then click on "Payments" on the left column.
Once you have clicked the above, you should then see a "Withdraw funds" option, where you can withdraw the available funds. Please note, it can take 6-10 working days for the funds to reach the bank account once you've made a withdrawal.
This is the amount you can withdraw (minus fees). Don't worry if this seems lower than you expected, donations can take up to 3 working days to be fully processed, so until this point these donations will not be shown in your available funds.
E.g - as shown in the below example, beneath the 'available funds' figure (£366.37), the total raised on the page is higher (£386.37). As the more recent donations made to the page settle completely, the 'available funds' amount will increase to reflect the total raised.
Be assured, you can withdraw the available funds and then withdraw the remaining funds a few days later once they have settled.
Once the funds have been withdrawn and fully processed on our side, the status of your payment will change to 'Paid' under the ''Your withdrawals'' section. We make payments via BACs transfer, so they usually take 2-3 working days to reach you once the status changes to 'Paid'.
JustGiving take 2.9% + 25p, which applies to all donations made to your page. These costs cover standard card processing fees and also the costs of ensuring the funds reach you safely.
For more information on our Crowdfunding fees, please head here.
Need the funds before the initial 14 days?
We understand that in some cases the funds are needed urgently. If you need us to close your page early or you need to make a withdrawal sooner, drop us an email and we'll look into this for you.