Donations are automatically sent to your chosen charity on a weekly basis. We'll need their permission before we can refund.

If any of your donors would like a refund, contact your charity as soon as possible. If they're happy for us to refund, they should send an email to help@justgiving.com to let us know.

Please be aware that donations that are older than 6 months won't be able to be refunded through JustGiving. The charity will need to refund these directly to the donors for you.