How do I verify my account?

Once you've activated your page, you'll be asked to add bank details. You will still be able to receive donations without doing this, but to avoid your donations being refunded, it's important you add bank details as soon as possible. If details are not verified within 30 days, your Crowdfunding page will be frozen and no donations can be made. You will then have another 30 days, otherwise donations will be automatically refunded and the page cancelled.

How to submit payment details

To submit payment details, log into your JustGiving account and visit your Crowdfunding page. Click on "Back to Dashboard" tab on the left side of your page (or "Back" if you're on a mobile device), then click on "Payment Account" on the left column.

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Once you have clicked the above, you should then see an "Add your bank details" option with four tick boxes - once you have confirmed / ticked the four boxes you will then be able to add bank details.

Page owners need to submit UK current account details that are connected to them as the Page Owner, with the address that the account was registered at. However, if a you would like the funds raised sent to another individual's bank account, you would need to enter their UK current account information, including their address, full name and date of birth under the "Use a different account name" option.

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Please also be aware of the following before adding bank details:

  • We're unable to transfer to savings, community, group or business accounts. We can accept building society bank accounts, but only if they are classed as a current account.
  • We run an electronic ID check before any funds are transferred. This is to verify that the page owner / bank account owner is exactly who they say they are.
  • Ensure the correct full name is used (eg. Nicola, not Nicki), as well as the corresponding address and date of birth.
  • We cannot add bank details on behalf of a page owner for security reasons.

Document Checks

We have a two step verification process for bank details - if the details you submit do not pass the initial automated check, you will be given two additional tries to verify.

Following this, our internal Verification Teams will need to manually verify your details by uploading documents, such as photo ID and a bank statement.

Please make sure that all information is correct before re-submitting. This includes the address being the address that the bank account is registered at.

For more information about receiving your funds, head here.

 

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